Call Centre Courses
C3 in Customer Contact
C4 in Customer Contact
Dual Business Management and Customer Contact Qualifications
Diploma in Call Centre Leadership
Call Centre Clients




C3 in Customer Contact
The College offers Certificate III in Customer Contact. The program includes core modules on using IT Technology, Safety in a Call Centre Environment, Customer Service and either inbound or outbound calls. Electives include sales, actioning faults, telemarketing and product knowledge. Click here to download a C3 Course Outline.



CIV in Customer Contact
Certificate IV in Customer Contact suits team leaders and supervisors as the course addresses leadership skills within a call centre environment. Click here to see the C4 Course Outline.



Call Centre and Business Management Qualifications
It is possible to enrol in an approved Traineeship Program that results in that award of two qualifications: CIV in Business Management and CIV in Customer Contact. Contact the College for more details.



Diploma in Customer Contact Leadership The College offers the Diploma qualification in Customer Contact Leadership for experienced Call Centre Team Leaders and Managers who have CIV or equivalent experience. Contact the College to discuss this course.




Call Centre Clients The College has a long history of helping a diverse range of call centres offer quality service to customers. Clients include:

Baycorp Collections