ࡱ> ` Ubjbj bG48hh48]O4JJJJ TL,NNNNNNN$SQhSTN-Urr|UUNJJ(OU*JJNUN5>J( pS"/r^9`0G-O0]O9TT>>&T>lx v,&/xxxNN^xxx]OUUUU888bqK888q888  Instructions For Issuing Safety At Work Please Print from Page 2 Onwards Do Not Issue this Page to the Student When issuing Safety at Work: For all Certificate 2/3 Students Issue with the Red Safety at Work workbook Also issue this task for Certificate 4 and Dip in Financial Services Safety at Work Assessment Task Cover Sheet Students Name:Employer:  Please complete and check all shaded sections before mailing to the College. Make sure this cover sheet is securely attached to your Assessment Task. Please (() the type of submission (( Full Submission ( Partial Submission ( Resubmission Course You Are Enrolled in (() (Cert III in Customer ContactICTCC100A / BSBOHS301BCODE: (Cert II/ III in Information TechnologyBSBCMN106A / ICAU3004ACODE:(Cert II / III in Business / AdminBSBCMN311A / BSBOHS201ACODE:(Cert III / IV Financial ServicesFNSICGEN304B CODE:  Participant Declaration: I declare that the material contained in this Assessment Task is my own work. XStudents Signature: / / Supervisors Declaration: I verify that the material provided in the attached Assessment Task is the original work of the participant and that they have implemented our OH&S procedures in the workplace. XSupervisors Signature: Supervisors Name:  / /Supervisors also discuss and sign Question 7 College Use: To be submitted / resubmitted: Assessment Result: % Competent % Competence not yet demonstrated  Overall Student Feedback: Assessed By: Signature:Assessed By: Name: / / For College Use Only: Components of Assessment Completed in this Task Part A - OH&S legal EnvironmentQ1 Q5 Underpinning knowledge of legislation - written short answer questions( Part B - Hazard IdentificationQ6. Underpinning knowledge of role of employees written short answer questions(Q7. Practical Activity Hazard Identification(Q8. Underpinning knowledge of role of employees written short answer questions( Part C - Employer PoliciesQ9 Q15 Underpinning knowledge of policies and consultation practices - written short answer questions( Part D - Workstation Management / ErgonomicsQ16. Practical Activity Ergonomics self assessment( Part E - House KeepingQ17 Q20. Case Study analysis of environment for safety problems and suggestions for improvement( Part F - Emergency ProceduresQ23 Q24 Workplace research - Fire Evacuation procedures(Q25. Workplace research bomb threat or other emergency procedures(  Assessment Task Part A - OHS Legal Environment Review section 2 of the Safety at Work workbook to assist you with these questions.  Q1. ( TRUE OR ( FALSE The Occupational health and Safety Act is the legislation that employers must follow with respect to having safe working practices. Q2. Employers must exercise their duty of care under safety legislation by: having safe systems of work, maintaining equipment in good order, providing safe storage and providing staff with adequate training and supervision to do their jobs safely. Please give a real life example of how your employer does this:    Q3. ( TRUE OR ( FALSE Supervisors and managers are responsible for checking that staff are following safety procedures Q4. ( TRUE OR ( FALSE Under the OHS Act employees must co-operate with an employers efforts to comply with safety legislation. Q5. Give an example of a safety procedure that you would be required to follow at the workplace.   Q6. ( TRUE OR ( FALSE Employees must NOT interfere or misuse things provided for the health, safety or welfare of persons at work such as fire extinguishers. Assessment Task Part B - Hazard Identification Review section 3 of the Safety at Work workbook to assist you with these questions.  Q7. What are three examples of general types of safety hazards that you might find in your type of work environment. How might these types of hazards harm employees? How would you identify if those hazards exist in your work environment? Discuss your findings with your workplace supervisor and have them sign off your list. Record your findings here: Hazards (Problem)Risks (Harm)How you Identified the hazardEgs heavy boxes are stored up highMuscle strain Back injuriesI lifted a box and realised how heavy it was1. 2.  3.  Supervisors Verification The employee has discussed their findings with me. XSupervisors Signature: Supervisors Name:  / / Q8. Which of the following actions is the best method for an employer to action a potential safety hazard using the hierarchy of controls? a) Eliminate the hazard b) Use personal protective equipment like a hard hat c) Warn staff about the hazard and tell them to be careful Q9. Every morning Mandy prints the departments results for the previous day. She is required to copy and collate the reports. Lately the main photocopier she uses (as it has a collation option) has been making some very loud noises and she thinks she smells something burning. Using the hierarchy of controls what should Mandy do to prevent risk of serious injury? Why is this action the best course of action?     Assessment Task Part C - Employer Policies Review section 4 of the Safety at Work workbook to assist you with these questions.  Q10. Review your employers Safety Policy and summarise what it says. If your employer does not have a formal OHS Policy, use the sample College Policy in the Safety at Work workbook to identify the content that should be in a policy.      Q11.To report a safety concern at your place of employment you can (tick the most appropriate answer): Report it to your supervisor Report it to an OH&S Committee member Fill out a form Other: ___________________________________________________ Q12. What is the role of an OHS Committee?    Q13. What is a way you think your employer (or your OHS Committee) can keep staff informed about safety matters?    Q14a). Identify (draw) a safety sign relevant to your workplace Q14b). Explain the meaning of this safety sign and where you might find it?   Assessment Task Part D - Ergonomics Review section 5 of the Safety at Work workbook to assist you with these questions.  Q15. Q15a). ( TRUE OR ( FALSE The principles of ergonomics say you should adjust your workstation and chair to suit your height. Q15 b). ( TRUE OR ( FALSE Two ways to prevent muscle tension when working on keyboards is to maintain a comfortable body position; and to use relaxation techniques Q15c). You should maintain good posture and have your computer display screen so that: a) You have to look up to see it b) You have to look down to see it c) It is straight ahead, avoiding the need to tilt your head Q16. Determine whether you are complying with ergonomic principles with the six steps listed and complete the following checklist: Adjust the height of the chair and / or work surface so your forearms are parallel with the floor and your wrists are straight. ( Yes this is correct ( No I need to adjust this Adjustments to be made:  Adjust the seat tilt so that you are comfortable when using the keyboard. Usually this will be close to the horizontal but tilted slightly forwards. ( Yes this is correct ( No I need to adjust this Adjustments to be made:  You should be able to maintain your proper arm position and place your feet flat on the floor. Avoid pressure along the underside of your thigh near the knee and the backside of your lower leg. Use a footrest if the chair is too high for your feet to rest firmly on the floor. ( Yes this is correct ( No I need to adjust this Adjustments to be made:  Position the backrest so that your lower back is supported comfortably while you sit at your workstation. ( Yes this is correct ( No I need to adjust this Adjustments to be made:  Adopt a relaxed, upright working posture. Avoid slouching forward or leaning far backward. ( Yes this is correct ( No I need to adjust this Adjustments to be made:  Place frequently used work materials within easy reach, so that there is no unnecessary twisting of any part of the body. Place the document holder close to the monitor screen in the position that causes the least twisting or inclination of the head. ( Yes this is correct ( No I need to adjust this Adjustments to be made:   Assessment Task Part E House Keeping Review section 6 of the Safety at Work workbook to assist you with these questions.  Review Scenario 1 if enrolled in Customer Contact Review Scenario 2 if enrolled in all other Qualifications Scenario 1: Your friends name is Kristine and she has just started work as a customer contact consultant for an inner city call centre. She has been with the company for six weeks now and this is her first job out of school. Customer Connect is a small sized company providing a variety of customer follow ups services for a select range of clients. Their clients like to track their own customer service standards with follow up telephone surveys. They have a small head office with fifteen other staff members. The office has a variety of call centre workstations, a fax machine, photocopier and printer. The entrance to the office kitchen is next to where the printer, fax and photocopier are located. It is not really a wide area, but Kristine notices all the staff use it as a social area when they are getting tea and coffee. Often she tells you she sees staff place their cups of coffee on the printer or copier when they are talking. Spills do occur, and with wooden floorboards, it can get quite slippery at times. The layout of the office means that the computer power cords lie on the desk near the laptop computers. These are then plugged straight into extension cords. As part of her job, Kristine sits at her desk for long periods making phone calls and entering survey data. Lately she has found herself going home with headaches and a stiff neck. Also, she finds it hard to find a chair in the office she can comfortably use, given her above average height. Kristine hates when she has to go into the file storage room where she files the reports for the days logged calls you can hardly get in there, let alone avoid having boxes fall on your head or tripping over stuff on the floor. As she is only new at work she is not sure who to raise her safety concerns with, or how they will respond. Michelle the Office Manager seems friendly, but she is also extremely sales and cost focussed, so Kristine is just not sure. She asks you for advice Scenario 2 : Your friends name is Dorota and she has just started work as a sales consultant for Office Electronics. She has been with the company for six weeks now and this is her first job out of school. Office Electronics is a small family owned company providing a range of computer and electronic goods through various distributors. They have a small head office with nine other staff members. The office has a variety of office computer workstations, a fax machine, photocopier and printer. The entrance to the office kitchen is next to where the printer, fax and photocopier are located. It is not really a wide area, but Dorota notices all the staff use it as a social area when they are getting tea and coffee. Often she tells you she sees staff place their cups of coffee on the printer or copier when they are talking. Spills do occur, and with wooden floorboards, it can get quite slippery at times. The layout of the office means that the computer power cords lie on the desk near the laptop computers. These are then plugged straight into extension cords. As part of her job, Dorota sits at her desk for long periods entering data and making calls. Lately she has found yourself going home with headaches and a stiff neck. Also, she finds it hard to find a chair in the office she can comfortably use, given her above average height. Dorota hates when she has to check the storeroom for computer products to be sent to clients you can hardly get in there, let alone avoid having boxes fall on your head or tripping over stuff on the floor. As she is only new at work she is not sure who to raise her safety concerns with, or how they will respond. Michelle the Office Manager seems friendly, but she is also extremely sales and cost focussed, so Dorota is just not sure. She asks you for advice Q17. List 5 safety problems you can identify in the above scenario 1.  2.  3.  4.  5.  Q18. What steps would you recommend she take to minimise the risks and improve her own work station?       Q19. What steps can you suggest that she take to encourage other staff to be more safety conscious?    Q20. What housekeeping rules would you put into place to prevent safety problems and also improve storage systems and prevent equipment damage?       Q21. What warnings would you give to colleagues about the safe use of electrical equipment?    Q22. What process do you recommend to be taken to implement a system at that workplace for identifying and reporting hazards to their supervisor?      Assessment Task Part F - Emergency Procedures Review section 7 of the Safety at Work workbook to assist you with these questions.  Q23. Fire and Evacuation Procedures Review your employers Fire Evacuation Procedures and answer the following questions. If your employer does not have a written procedure, refer to the College procedures in the Safety at Work Workbook as a guide, and write down what the procedures should be at your workplace. a) ( TRUE OR ( FALSE You should immediately commence evacuation when the alarm sounds or when requested to. b) ( TRUE OR ( FALSE You should exit via the nearest fire stairs and not use any elevators. c) ( TRUE OR ( FALSE You should go straight to the evacuation assembly point so that your Fire Evacuation Warden or Manager can confirm that everyone has safely left the building. d) What do you say to customers you are speaking to (on the phone or face to face) when the alarm activates or you are requested to evacuate?    e) Look up your designated evacuation meeting point and record it here; or recommend a safe place where employees at your workplace can assemble  f) ( TRUE OR ( FALSE You should return to work even if you havent been told to do so by the Floor Warden or your Manager. Q24. How many people work at your worksite? _________ What type of First Aid Kit is required at your work area? Kit A Kit B Kit C Q25. Bomb Threat Procedures Review the procedures at your worksite on Bomb Threats or refer to the College procedures in the Safety at Work Workbook. Use that information to answer the following questions. Note if bomb threats are not a realistic risk at your workplace contact your Training Manager at  HYPERLINK "mailto:assessments@austcollege.com.au" assessments@austcollege.com.au and ask them for a more appropriate question for Q22 in Safety at Work. a) ( TRUE OR ( FALSE You should write down everything the caller says. b) ( TRUE OR ( FALSE You should ask the person where the bomb is. c) ( TRUE OR ( FALSE You should ask the caller their name. d) ( TRUE OR ( FALSE You should hang up the phone after the caller has disconnected. e) ( TRUE OR ( FALSE You should tell all staff to evacuate immediately when you receive a bomb threat. f) Why shouldnt you gossip about receiving bomb threats at work?   Module: Safety at Work Student: Date: About the Learning Resources / Textbook 1. The workbook/ textbook design/ format is: Easy to Use  ( ( ( ( Difficult to Use2. The workbook/textbook content is: Easy to Understand  ( ( ( ( Difficult to Understand3. The workbook/textbook content is: Appropriate for the course  ( ( ( (Irrelevant 4. The learning resources provided overall were: Very well suited to cover the course material ( ( ( ( Not suitable for the course material Comments to explain your answers:    Problems that need fixing eg typos, unclear material    About the Assessment Tasks 1. The Assessment Task design/ format is: Easy to understand what I am required to do  ( ( ( ( Difficult to Understand and use2. The Assessment Task questions are worded so that they are: Easy to Understand  ( ( ( (Difficult to Understand3. The Assessment Task content is: Appropriate for the course  ( ( ( (Irrelevant 4. The Assessment Tasks has: A good variety of things to do to show competence ( ( ( ( Limited variety when other options could be used 5. The Assessment Tasks provided overall were: Very well suited to cover the course material ( ( ( ( Not suitable for the course material Comments to explain your answers:    Problems that need fixing eg typos, unclear questions    Overall Evaluation / Comments:     Please mail this Assessment Task to: Australian College of Commerce and Management Locked Bag 8804, Wollongong NSW 2500  Safety_at_Work_ Assessment_Tasks_ v2-08 Australian College of Commerce and Management Please mail this Assessment Task to: Australian College of Commerce and Management Locked Bag 8804, Wollongong NSW 2500   FILENAME Safety at Work Assessment Tasks v4-08.doc  NUMPAGES 16 Page  PAGE 1 of  NUMPAGES 16 Australian College of Commerce and Management   FILENAME Safety at Work Assessment Tasks v4-08.doc Page  PAGE 16 of  NUMPAGES 16 Australian College of Commerce and Management Please mail this Assessment Task to: Australian College of Commerce and Management Locked Bag 8804, Wollongong NSW 2500   FILENAME Safety 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