DATACOM STUDENT RESOURCES

The following materials are specifically for Datacom students. Ensure that your timetable specifies "Datacom" materials are to be used. If your timetable does NOT specify "Datacom" versions of materials - go back and select the correct button for the qualification you are enrolled in.

DATACOM Course FAQs
Click here to look at the Datacom Course Frequently Asked Questions page.

DATACOM Student Awards
Click here to look at the College Student Awards page

One Perfect Day
Click here to view and download One Perfect Day

Certificate III in Customer Contact (Telstra Account only)

Module 1 Workbook | Safety At Work Workbook. 1MB

Module 1 Assessment Tasks | Safety Assessment Task. 250KB

Module 2 Checklist | Manage Customer Relationship Checklist. 230KB

Module 3 Assessment Tasks | Maintain Equipment and Software. 319KB

Module 4 Assessment Tasks | Datacom Action Faults Assessment Task. 200KB

Module 5 Workbook | Handling Customer Complaints Workbook
Click One Perfect Day link to view video

Module 5 Assessment Tasks | Handling Customer Complaints Assessment Task


Certificate III in IT (Telstra Account only)

Module 1 Workbook | Safety At Work Workbook. 1MB

Module 1 Assessment Tasks | Safety Assessment Task. 250KB

Module 2 Checklist | Manage Customer Relationship Checklist. 230KB

Module 3 Assessment Tasks | Maintain Equipment and Software. 319KB

Module 4 Assessment Tasks | Datacom Action Faults Assessment Task. 200KB

Module 5 Workbook | Handling Customer Complaints Workbook
Click One Perfect Day link to view video

Module 5 Assessment Tasks | Handling Customer Complaints Assessment Task